سياسة الاسترداد والاستبدال والإرجاع Refund, Exchange & Return Policy
في بهجة، رضاكم هو أولويتنا القصوى، ونسعى جاهدين لضمان تجربة تسوق مريحة وموثوقة من البداية وحتى ما بعد الشراء. At Bahaja, your satisfaction is our top priority. We strive to provide a comfortable and reliable shopping experience from the moment you place your order and beyond.
إذا لم تكونوا راضين تمامًا لأي سبب من الأسباب، فلدينا سياسة واضحة للإرجاع والاستبدال والاسترداد لمساعدتكم وتسهيل الإجراءات عليكم. If you are not completely satisfied for any reason, we have a clear return, exchange, and refund policy designed to make the process simple and convenient.
الأهلية للإرجاع والاستبدال Return & Exchange Eligibility
الإطار الزمني Time Frame
يمكنك إرجاع أو استبدال العناصر خلال 14 يومًا من تاريخ الشراء. You can return or exchange items within 14 days from the date of purchase.
حالة المنتجات Product Condition
يجب أن تكون المنتجات في حالتها الأصلية، غير مفتوحة، ومختومة، وكاملة مع جميع العبوات الأصلية، والملحقات، وأي هدايا ترويجية تم استلامها. Products must be in their original condition, unopened and sealed, with all original packaging, accessories, and any promotional gifts received.
إثبات الشراء Proof of Purchase
مطلوب فاتورة صالحة أو إثبات شراء من موقعنا الإلكتروني لجميع عمليات الإرجاع والاستبدال. A valid invoice or proof of purchase from our website is required for all returns and exchanges.
يرجى ملاحظة: العناصر التي تم شراؤها من خلال أي مواقع ويب تابعة لجهات خارجية أو متاجر مادية غير مؤهلة للإرجاع أو الاستبدال من خلال عمليتنا عبر الإنترنت. Please note: Items purchased through third-party websites or physical stores are not eligible for return or exchange through our online process.
شروط استرداد الأموال Refund Conditions
المنتجات غير المفتوحة Unopened Products
إذا لم تكن راضيًا عن عملية الشراء الخاصة بك وكانت المنتجات لا تزال في حالتها الأصلية غير المفتوحة، فيمكنك طلب استرداد الأموال خلال 14 يومًا من تاريخ الطلب. If you are not satisfied with your purchase and the products are still in their original unopened condition, you may request a refund within 14 days from the order date.
العناصر المعيبة أو غير الصحيحة Defective or Incorrect Items
بالنسبة للمنتجات التي تم فتحها ولكن تم التأكد من وجود عيوب في التصنيع أو تم شحنها بشكل غير صحيح، فسوف نقدم استردادًا أو استبدالًا. For products that have been opened but are confirmed to have manufacturing defects or were shipped incorrectly, we will provide a refund or exchange.
عملية استرداد الأموال Refund Process
طريقة الاسترداد Refund Method
سيتم معالجة عمليات استرداد الأموال باستخدام طريقة الدفع الأصلية أو تقديمها على شكل قسيمة/رمز كوبون يعادل قيمة المنتج، وفقًا لتقديرك. Refunds will be processed using the original payment method or may be provided as a voucher or coupon code equal to the value of the product, according to your preference.
مدة المعالجة Processing Time
يرجى السماح بمدة تصل إلى 14 يوم عمل حتى تتم معالجة عملية استرداد الأموال وظهورها في حسابك. Please allow up to 14 business days for the refund to be processed and reflected in your account.
سياسة الإلغاء Cancellation Policy
قبل الشحن Before Shipping
يمكن إلغاء الطلبات خلال 12 ساعة من تقديمها بشرط ألا يتم شحنها بعد. Orders can be cancelled within 12 hours of being placed, provided that they have not already been shipped.
بعد الشحن After Shipping
إذا تم شحن الطلب بالفعل، فلن يكون الإلغاء ممكنًا إلا بعد التأكيد من شركة الشحن. If the order has already been shipped, cancellation will only be possible after confirmation from the shipping company.
رسوم الشحن Shipping Fees
مسؤولية العميل Customer Responsibility
أنت المسؤول عن رسوم الشحن عند إرجاع أو استبدال العناصر. The customer is responsible for shipping fees when returning or exchanging items.
مسؤولية الشركة Company Responsibility
إذا كان الإرجاع بسبب مشكلة جودة مؤكدة أو خطأ من جانبنا، مثل شحن العنصر غير الصحيح، فسوف نتحمل تكاليف الشحن. If the return is due to a confirmed quality issue or an error on our part, such as shipping the wrong item, we will cover the shipping costs.
العناصر غير القابلة للإرجاع Non-Returnable Items
يرجى ملاحظة أن بعض المنتجات غير مؤهلة للإرجاع أو الاستبدال، بما في ذلك: Please note that certain products are not eligible for return or exchange, including:
لتسهيل عملية الإرجاع أو الاستبدال Return & Exchange Requirements
احتفظ بالفاتورة Keep Your Invoice
الفاتورة الأصلية مطلوبة لأي عمليات استبدال أو استرداد. The original invoice is required for any exchange or refund.
الحالة الأصلية Original Condition
يجب إرجاع جميع المنتجات في حالتها الأصلية، بما في ذلك العبوة الخارجية، وعلامات العلامة التجارية، والملحقات. All products must be returned in their original condition, including outer packaging, brand tags, and accessories.
الإرجاعات غير المكتملة Incomplete Returns
قد لا يتم قبول الإرجاعات التي لا تحتوي على الفاتورة الأصلية أو لا تفي بالشروط المذكورة أعلاه. Returns without the original invoice or those that do not meet the requirements above may not be accepted.
في حالة وجود أي اختلاف، تحتفظ إدارة شركة بهجة بالحق في تحديد حالة المنتج، ويعتبر حكمها نهائيًا. In the event of any dispute, Bahaja management reserves the right to determine the condition of the product, and its decision shall be considered final.
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
